Frequently Asked Questions

Billing & Ordering

  • Many employee and student medical insurance plans include extended health benefits that cover optical services and products. These benefits can be used for sight tests, and prescription glasses and sunglasses. With direct billing, it's easy to use your optical coverage without the hassle of paperwork, giving you more time to find the perfect frames.

    Coverage levels and policies vary between insurers. Each policy has a maximum benefit amount it will cover annually or biennially. Your health insurance provider can inform you of your available benefits.

    Remember, health insurance resets annually, so be sure to use your benefits before they expire.

  • Paying upfront for your glasses and then filing a claim with your insurance company can be inconvenient. That's why we offer direct billing at our store, making it quick and easy to use your optical coverage and keeping more money in your pocket from the start.

    With direct billing, we charge your health insurance provider directly when you pay for your glasses. This eliminates the need for paperwork and waiting for reimbursement. You only pay the difference between what your insurance covers and the total cost, if there is any.

    We offer direct billing for prescription glasses, prescription sunglasses, and glasses frames.

    If our store isn’t set up with your insurance provider, our teams will provide you with the necessary paperwork to claim your prescription eyewear with your insurance company afterwards.

  • Yes, we offer warranties on both frames and lenses. The specifics can vary, so please ask our staff for details.

  • Our reputation speaks for itself! We strive to get your glasses to you as quickly as possible. The exact timing depends on the style of frame and type of lens you choose. Typically, it takes about 5-8 business days to receive your glasses, though this can vary based on the complexity of your prescription and lens options.

Frames & Lenses

  • We offer eye exams, frame adjustments, and repairs, as well as a wide selection of prescription glasses, and sunglasses for sale!

  • We offer single vision, bifocal, trifocal, and progressive lenses, as well as specialized lenses like blue light blocking, photochromic, and high-index lenses.

  • Blue light blocking lenses filter out harmful blue light emitted by digital screens, reducing eye strain and potentially improving sleep. They are beneficial for people who spend long hours on computers or other digital devices.

  • Single vision lenses have one prescription throughout the entire lens, suitable for either distance or reading. Progressive lenses have multiple prescriptions in one lens, allowing for distance, intermediate, and near vision without visible lines.

  • Yes, we can fit new lenses into your existing frames, provided they are in good condition and compatible with the lenses you need.

  • Not all designer frames are compatible with every type of lens, such as single vision or progressive lenses, due to factors like frame size, shape, and material. It's important to consult with an optician to ensure your chosen frames will work well with your specific lens requirements.

  • Yes, children's frames are designed to be more durable, flexible, and often come with adjustable features to accommodate growing kids. They also come in fun styles and colors to appeal to children.

  • Our trained opticians can help you find frames that complement your face shape, style, and prescription needs.

  • We currently do not stock contacts. It is best to get a contact prescription from your regular eye doctor, but if you need prescription glasses - we’re here to help!!

In Store Novelties

  • Ophthalmologists are medical doctors specializing in comprehensive eye care, including surgery and treatment of complex eye diseases, after completing medical school and extensive residency training.

    Optometrists, who hold a Doctor of Optometry (OD) degree, provide primary vision care such as eye exams, sight tests, and prescribing corrective lenses but have a more limited scope compared to ophthalmologists.

  • We offer sight tests, absolutely! Most eye care insurance plans cover sight tests, which are perfect for catching vision issues and updating your prescription.

    If you do not currently have insurance, sight tests are a quick and cost effective way to check your prescription - costing less than half of a typical eye exam performed by an eye doctor.

    For more information on sight tests and eye exams, please visit our information page about them!

    Regular eye exams, as recommended by your optician, are a smart way to keep your overall health on point. Keep those eyes in tip-top shape!

  • Yes! Its true! Our store owner, Neal Philpott hails from the UK, and he’s sharing his love for British snacks and treats with the citizens of Lacombe! Pop in to see our wide selection of snacks and treats you can’t find anywhere else! (COMING SOON)

  • Lola is our resident store mascot, and owner Neal Philpott’s dog. If you visit us in store, you may just get to visit this sweet pup!